Industry Play·May 1, 2026·6 min read
ChatGPT can't write your menu, but it can write your menu critique.
Every restaurant trying to use AI for menu writing is using it backwards. The high-value move isn't generating copy — it's stress-testing the copy you already have. Here's the prompt that works.
Read field note →Field Note·April 24, 2026·6 min read
Why your Tuesday is fixable, and your Friday is not your real problem.
Most operators pour marketing dollars into already-busy nights. Here's the math on why slow-Tuesday recovery is the highest-ROI campaign in your year — and three ways to actually run it.
Read field note →Industry Play·April 18, 2026·8 min read
The "soft launch" pattern for new menu items, in 2026.
A four-week ramp that lets you test, retune, and launch a new dish without the week-one disappointment that sinks most menu changes. Plus the social-first sequence that makes the buildup feel earned.
Read field note →Field Note·April 11, 2026·5 min read
I audited 40 hospitality TikToks. Here's what the top 10 had in common.
The pattern isn't what you'd expect. It's not production value, it's not "trending audio" — it's the first three seconds, and a structural choice almost nobody talks about.
Read field note →Industry Play·April 3, 2026·7 min read
The neighborhood-first launch, when you're not the cheapest in town.
For independent operators competing with chains and groups: the four-block radius play that turns price disadvantage into community advantage.
Read field note →Industry Play·March 27, 2026·9 min read
The 18-month rebuild: a neighborhood pub from 3.6 stars to booked weekends.
A struggling neighborhood pub on the wrong side of a Yelp spiral. Eighteen months of operational and marketing work later, 4.6 stars and a six-week-out reservation book. Here's the timeline.
Read field note →Field Note·March 13, 2026·5 min read
QR code engagement just dropped 40%. Here's what guests are reading instead.
QR scan rates across the cohort fell off a cliff in Q1 2026. The replacement isn't paper menus. It's a different surface entirely, and it's where your guest's attention already lives.
Read field note →Industry Play·February 27, 2026·6 min read
Why the 'support local' sticker is the wrong play in 2026.
Asking customers to choose local because it's local stopped working around 2022. Three plays that actually drive local preference in a market where 'local' is table stakes.
Read field note →